Chevrolet Alghanim wins 'Best Technician' Award in the Middle East

December 8th, 2014 - "This is a life changing event…It's one of the greatest moments of my life," said Thajudeen Firos, the newly named winner of the General Motors Technical Skills Competition.

General Motors' 40 top auto technicians from around the Middle East have been competing in Dubai this week to be named the best in the region. They have been diagnosing and fixing 40 purposely booby-trapped vehicles under the watchful glare of 40 judges.

The annual competition, now in its sixth year, reinforces the aim that all GM technicians work towards: to fix customers' vehicles properly without the need for additional work. "We understand that when you take your vehicle for repairs you want it to be fixed right the first time. This is our commitment to our customers, it's part of our culture and it's what this competition is all about," said Maurice Williams, President and Managing Director of GM Middle East.

Firos, an Indian national, is a technician for the Yusuf A. Alghanim & Sons Automotive GM dealer in Kuwait. He scored the most points for his accuracy and speed in fixing 12 difficult issues in Chevrolet Cruzes, Impalas and Silverados, and GMC Sierras. He can now consider himself the best GM technician in the Middle East. It is a title that can provide opportunities for further career development, as it has for past winners.

"I am greatly humbled and honored by this award. I did not make this journey alone, I would like to thank the Yusuf A. Alghanim & Sons Automotive and GM teams, from the bottom of my heart, thank you," said Firos.

It has been long road to get there. More than 1500 GM dealer technicians from around the Middle East signed up for the competition in February. Since then, they have been through training programs and five

grueling elimination rounds consisting of online and written tests. This whittled the 1500-strong field down to the top 40 who flew into Dubai to compete in the finals. The group collectively fixed a total of 480 issues over six hours during the two day 'Supertech' event.

"Our technicians across the Middle East are continuing to raise the bar. We constantly measure how many vehicles are fixed correctly the first time. Since this competition and its supporting training programs have been in place there has been a 27% improvement in the 'fix it right the first time' rate across the region," said Luay Al Shurafa, Director of Customer Care and Aftersales for General Motors Middle East.